How a UK Tech Pioneer Used AI to Detect Risk, Drive Engagement, and Save Lives
About the Client
A leading UK-based technology company in the workplace wellbeing and mental health domain, our client has built an award-winning platform designed to proactively prevent mental health crises and improve employee resilience. By empowering individuals with confidential access to resources while providing HR leaders with real-time insights into workforce wellbeing, the company has rapidly gained recognition across industries in the UK.
The Challenge
Despite increased awareness, organisations continue to face barriers in delivering effective wellbeing support:
- Hidden Risks: Employees struggling with mental health often avoid formal reporting channels due to stigma or fear of exposure.
- Lack of Real-Time Insights: HR leaders lacked a clear view of workforce stress and resilience trends, limiting their ability to act proactively.
- Fragmented Resources: Existing wellbeing initiatives were disjointed, making it difficult for employees to access the right support at the right time.
- Limited Engagement: Many wellbeing tools failed to sustain employee participation, reducing long-term impact.
Challenge → Solution → Result Mapping
Challenge | Solution | Result |
Hidden mental health risks and delayed interventions | Confidential assessments and early-warning indicators with tailored support pathways | 95+ crisis interventions enabled, with timely support provided to at-risk employees |
Lack of real-time workforce wellbeing insights | AI-powered analytics dashboards with anonymised, aggregated data | HR leaders gained measurable insights to inform strategies, workshops, and wellbeing programs |
Low engagement in wellbeing initiatives | Personalised wellbeing journeys, gamification, and mobile-first access | 1,000+ employees engaged, completing 80,000+ data points and 2,000+ assessments |
Fragmented support resources | Integrated platform with therapy, coaching, curated wellbeing content, and customisable employer resources | Unified wellbeing ecosystem supporting diverse needs across large, distributed teams |
Core Features Implemented
- Personalised Wellbeing Journeys: Tailored action plans, habit nudges, and content mapped to individual assessments.
- Confidential Reporting & Early Warning: Anonymous feedback, proactive risk detection, and secure access to support.
- 1-to-1 Therapy & Coaching: Direct links to qualified coaches and mental health professionals.
- Data-Driven Insights: Real-time analytics dashboards and KPI tracking for leadership teams.
- Customisation & Branding: Ability for organisations to add their own resources and configure the platform to reflect their culture.
- Mobile-First Accessibility: Always-on, 24/7 support via a secure app for employees in any location.
Technology & Architecture
- Frontend: React with TypeScript
- Backend: Node.js with Fastify, REST APIs
- Database: PostgreSQL with KNEX.js
- Hosting: DigitalOcean for scalable, reliable cloud infrastructure
- Architecture: Modular and scalable design enabling rapid customisation for diverse clients
- Security: Built with a focus on confidentiality, data privacy, and trust
Measurable Results / ROI
- 1,000+ employees engaged across multiple regions
- 80,000+ wellbeing data points captured and analysed
- 2,000+ voluntary assessments completed
- 95+ urgent interventions triggered through early detection
- Award-Winning Recognition: Honoured as the Best Wellbeing Initiative 2025 at a UK national HR and people management awards event
- Trusted by Prestigious Organisations: Adopted across diverse industries in the UK, from healthcare to engineering and manufacturing
Impact
This transformation empowered organisations to build a healthier, more resilient workforce while protecting business performance. By delivering a confidential, engaging, and AI-driven wellbeing platform, supported by Acorn Solutions’ outstaffed development team, the client not only won industry recognition but also set a new benchmark for workplace mental health technology in the UK.
